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Dan Treccagnoli’s Portfolio

Dan Treccagnoli
Author
Dan Treccagnoli

My Resume
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Daniel Treccagnoli
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IT Operations & Identity Access Management (IAM) Specialist
Ronkonkoma, New York | (631) 741-0109 | dan.trecc@gmail.com | dantreccagnoli.cv | LinkedIn

Professional Summary
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IT Operations and IAM Specialist with 8+ years of experience managing enterprise identity platforms, endpoint security, and Tier 2/3 user support across Windows, macOS, and cloud environments. Proven track record in orchestrating automated lifecycle management (JML), Role-Based Access Control (RBAC), SSO/SAML integrations, and MDM deployments (Intune, ABM). Adept at streamlining ticketing workflows in ServiceNow and Jira, delivering C-suite white-glove support, and maintaining rigorous zero-trust security standards while meeting aggressive SLA targets.

Technical Skills & Core Competencies
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  • Identity & Access Management (IAM): Microsoft Entra ID (Azure AD), Okta, Keycloak, SSO, SAML, RBAC, User Lifecycle Management (JML)
  • Cloud & Enterprise Admin: Microsoft 365, Azure, Google Workspace, Apple Business Manager (ABM), Active Directory
  • MDM & Endpoint Management: Microsoft Intune, Windows, macOS, iOS, Scripting (PowerShell, Python), OS Deployment & Hardening
  • IT Operations & Infrastructure: ServiceNow, Jira, Zendesk, ITIL Practices, Cisco Networking, VPNs, Ubiquiti, SLA Management

Work Experience
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Service Delivery Technician L2 | Tilray, New York, NY
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07/2024 – PRESENT

  • Manage end-to-end identity administration and access controls across Microsoft Entra ID and M365, safeguarding corporate directory integrity for enterprise users.
  • Engineered and maintained MDM profiles via Microsoft Intune and Apple Business Manager across Windows, macOS, and iOS endpoints, enforcing compliance and baseline configurations.
  • Resolve 20+ Tier 2 support tickets daily via ServiceNow across hardware, cloud services, and access permissions, maintaining a 98%+ SLA resolution rate.
  • Provide executive and white-glove technical support to C-suite leadership, delivering rapid issue resolution for high-visibility operational challenges.

IT Support Specialist | United States Luggage, Hauppauge, NY
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08/2022 – 07/2024

  • Spearheaded user lifecycle procedures (onboarding, offboarding, role adjustments) and enforced Role-Based Access Control (RBAC) across core business platforms for 200+ users.
  • Configured Single Sign-On (SSO) and SAML-based authentication across SaaS platforms, mitigating access risks and standardizing authentication.
  • Administered Intune, Entra ID, and Apple Business Manager to unify cross-platform device compliance and centralize identity management.
  • Delivered hybrid remote and deskside Tier 2 support while managing executive tech, conference room AV infrastructure, and network access controls.

Client Support Engineer | Flexible IT, Hauppauge, NY
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02/2018 – 08/2022

  • Provided multi-tenant MSP support across healthcare, legal, and commercial client environments, consistently meeting strict client SLAs across 1,000+ users.
  • Coordinated dispatch, hardware staging, and site deployment teams to execute smooth workstation, server, and network hardware rollouts.
  • Troubleshot network connectivity, Cisco/Ubiquiti VPN infrastructure, Active Directory domain joins, and local device security policies.

Education & Certifications
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  • Bachelor of Arts in Communications | Marist College, Poughkeepsie, NY (05/2015)